Canon PIXMA MG2540 Uživatelský manuál

MG2500 seriesOnline ManualTroubleshootingEnglish

Check7 Clean the paper feed roller.Cleaning the Paper Feed RollerNote•Cleaning the paper feed roller will wear the roller, so perform this procedure o

6937CausePrinter error has occurred.ActionTurn off the machine, and unplug the power cord of the machine from the power supply.Plug the machine back i

6938CausePrinter error has occurred.ActionTurn off the machine, and unplug the power cord of the machine from the power supply.Plug the machine back i

6940CausePrinter error has occurred.ActionTurn off the machine, and unplug the power cord of the machine from the power supply.Plug the machine back i

6941CausePrinter error has occurred.ActionTurn off the machine, and unplug the power cord of the machine from the power supply.Plug the machine back i

6942CausePrinter error has occurred.ActionTurn off the machine, and unplug the power cord of the machine from the power supply.Plug the machine back i

6943CausePrinter error has occurred.ActionTurn off the machine, and unplug the power cord of the machine from the power supply.Plug the machine back i

6944CausePrinter error has occurred.ActionTurn off the machine, and unplug the power cord of the machine from the power supply.Plug the machine back i

6945CausePrinter error has occurred.ActionTurn off the machine, and unplug the power cord of the machine from the power supply.Plug the machine back i

6946CausePrinter error has occurred.ActionTurn off the machine, and unplug the power cord of the machine from the power supply.Plug the machine back i

B200CauseAn error requiring you to contact the service center has occurred.ActionTurn off the machine, and unplug the power cord of the machine from t

Copying/Printing Stops Before It Is CompletedCheck1 Is the paper loaded?Make sure that paper is loaded.If the machine has run out of paper, load paper

B201CauseAn error requiring you to contact the service center has occurred.ActionTurn off the machine, and unplug the power cord of the machine from t

Problems with Printing QualityPrint Results Not SatisfactoryInk Is Not Ejected12

Print Results Not SatisfactoryIf the print result is not satisfactory due to white streaks, misaligned lines, or uneven colors, confirm thepaper and p

Cannot Print to End of JobCheck Is the space of your computer's hard disk sufficient?Delete unnecessary files to free disk space.14

No Printing Results/Printing Is Blurred/Colors Are Wrong/WhiteStreaks No Printing Results Printing Is Blurred Colors Are Wrong White StreaksWatch the

Check1 Did you confirm the paper and print quality settings?Print Results Not SatisfactoryCheck2 Print the Nozzle Check Pattern and perform any necess

Check7 Make sure that the original is properly loaded on the platen glass.Loading OriginalsCheck8 Is the original loaded with the side to be copied fa

Colors Are UnclearWatch the movieCheck1 Is the Nozzle Check Pattern printed properly?Print the Nozzle Check Pattern to determine whether the ink eject

Lines Are MisalignedCheck1 Did you confirm the paper and print quality settings?Print Results Not SatisfactoryCheck2 Perform Print Head Alignment.If p

ContentsTroubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5Problems with Printing.

Printed Paper Curls or Has Ink Blots Printed Paper Has Ink Blots Printed Paper CurlsCheck1 Did you confirm the paper and print quality settings?Print

Paper Is Smudged/Printed Surface Is Scratched Paper Is SmudgedThe Edges of Paper Are Smudged Printed Surface Is Smudged Printed Surface Is ScratchedCh

2.Check that the paper is now flat.We recommend printing curl-corrected paper one sheet at a time.Note•Depending on the media type, the paper may be s

Note• Cleaning the paper feed roller will wear the roller, so perform this procedure only when necessary.Check8 Is the inside of the machine dirty?Whe

Back of the Paper Is SmudgedCheck1 Did you confirm the paper and print quality settings?Print Results Not SatisfactoryCheck2 Perform the Bottom Plate

Colors Are Uneven or Streaked Colors Are Uneven Colors Are StreakedWatch the movieCheck1 Did you confirm the paper and print quality settings?Print Re

Check3 Perform Print Head Alignment.Aligning the Print HeadNote• If the problem is not resolved after performing the Print Head Alignment, perform Pri

Ink Is Not EjectedCheck1 When a FINE cartridge runs out of ink, replace it with a new one.Check2 Is the FINE cartridge installed properly?If the FINE

Problems with ScanningProblems with ScanningScan Results Not Satisfactory28

Problems with ScanningScanner Does Not WorkScanner Driver Does Not StartError Message Appears and the Scanner Driver Screen Does Not AppearCannot Scan

The Machine Cannot Be Powered On. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47The Machine

Scanner Does Not WorkCheck 1: Make sure that your scanner or printer is turned on.Check 2: Connect the USB cable to a different USB port on thecompute

Scanner Driver Does Not StartCheck 1: Make sure that the scanner driver is installed.If not installed, install the scanner driver from the web page.Ch

Error Message Appears and the Scanner Driver ScreenDoes Not AppearCheck 1: Make sure that your scanner or printer is turned on.Check 2: Turn off your

Cannot Scan Multiple Items at One TimeCheck 1: Make sure that the items are placed correctly.Placing Items (When Scanning from a Computer)Check 2: Che

Cannot Scan Properly with Auto ScanCheck 1: Make sure that the items are placed correctly.Placing Items (When Scanning from a Computer)Check 2: Multip

Slow Scanning SpeedCheck 1: To view the image on a monitor, set the outputresolution to around 150 dpi. To print, set it to around 300 dpi.ResolutionC

"There is not enough memory." Message Is DisplayedCheck 1: Exit other applications and try again.Check 2: Reduce the resolution or output si

Computer Stops Operating during ScanningCheck 1: Restart the computer, reduce the output resolutionand scan again.ResolutionCheck 2: Delete unnecessar

Scanned Image Does Not OpenCheck: If the data format is not supported by the application,scan the image again and select a popular data format such as

Scan Results Not SatisfactoryScan Quality (Image Displayed on the Monitor) Is PoorScanned Image Is Surrounded by Extra White AreasCannot Scan at the C

5012. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 865100. . .

Scan Quality (Image Displayed on the Monitor) Is PoorCheck 1: Increase the scanning resolution if the image isjagged.ResolutionCheck 2: Set the displa

Refer to "Image Corrections and Color Adjustments" for details.41

Scanned Image Is Surrounded by Extra White AreasCheck: Specify the scan area.You can also manually specify the scan area in thumbnail view or when the

Cannot Scan at the Correct SizeCheck: Make sure that the items are placed correctly.Placing Items (When Scanning from a Computer)43

Item Is Placed Correctly, but the Scanned Image IsSlantedCheck: When Document or Magazine is selected for the itemtype, deselect the Correct slanted t

Scanned Image Is Enlarged (Reduced) on the ComputerMonitorCheck 1: Change the display setting in the application.Refer to the application's manua

Problems with the MachineThe Machine Cannot Be Powered OnThe Machine Turns Off UnintendedlyCannot Connect to Computer ProperlyFINE Cartridge Holder Do

The Machine Cannot Be Powered OnCheck1 Press the ON button.Check2 Make sure that the power plug is securely plugged into the power cordconnector of th

The Machine Turns Off UnintendedlyCheck Deactivate the setting to turn the unit off automatically.The machine turns off automatically according to the

Cannot Connect to Computer ProperlyPrinting or Scanning Speed Is Slow/Hi-Speed USB Connection Does NotWorkIf your system environment is not fully comp

TroubleshootingThe Machine Cannot Be Powered OnPrinting Does Not StartPaper Does Not Feed Properly/"No Paper" Error OccursPrint Results Not

FINE Cartridge Holder Does Not Move to the Position for ReplacingCheck1 Is the ON lamp off?Check if the ON lamp is lit.The FINE cartridge holder will

Problems with Installation/DownloadingCannot Install the MP Drivers51

Cannot Install the MP DriversReinstall the MP Drivers.When you reinstall the MP Drivers, install the MP Drivers from our website.52

About Errors/Messages DisplayedIf an Error OccursA Message Is Displayed53

If an Error OccursWhen an error occurs in printing such as the machine is out of paper or paper is jammed, a troubleshootingmessage is displayed autom

Support Code Corresponding to the Number of Alternate Flashes of the ONLamp and the Alarm LampExample of 2 times flashing:(A) Flashes(B) Goes offNumbe

A Message Is DisplayedThis section describes some of the errors or messages.Note• A Support Code (error number) is displayed on the computer for some

• If you do not agree to participate in the survey program:Click Do not agree. The confirmation screen will be closed, and the survey at that time is

If You Cannot Resolve the ProblemIf you cannot resolve the problem with any of the workarounds in this chapter, please contact the seller ofthe machin

Support Code ListThe support code appears on the computer screen when an error occurs."Support Code" means the error number and appears with

Problems with PrintingPrinting Does Not StartPaper JamsPaper Does Not Feed Properly/"No Paper" Error OccursCopying/Printing Stops Before It

Support Code List (When Paper Is Jammed)If the paper is jammed, remove it following the procedure appropriate for each case.Watch the movie (Windows)W

1300CausePaper is jammed in the paper output slot or in the rear tray.ActionRemove the jammed paper following the procedure below.Watch the movie (Win

If you cannot remove the paper or the paper tears inside the machine, or if the paper jam errorcontinues after removing the paper, contact the service

Paper Is Jammed inside the MachineIf the jammed paper tears and you cannot remove the paper either from the paper output slot or from therear tray, or

4.Hold the jammed paper with your hands.If the paper is rolled up, pull it out.5.Pull the paper slowly not to tear it, then pull the paper out.6. Make

7.Close the cover.All print jobs in the queue are canceled. Reprint if necessary.Note•When reloading the paper, confirm that you are using the paper s

In Other CasesMake sure of the following:Check1 Are there any foreign objects around the paper output slot?Check2 Are there any foreign objects in the

1000CauseThere is no paper in the rear tray.ActionReload the paper on the rear tray and press the machine's Black or Color button.67

1200CauseThe cover is open.ActionClose the cover and wait for a while.Do not close it while you are replacing a FINE cartridge.68

1203CauseThe cover is opened while printing is in progress.ActionIf paper is left inside the machine, remove the paper slowly with both hands and clos

Printing Does Not StartCheck1 Make sure that the power plug is securely plugged in, then press the ON buttonto turn the machine on.While the ON lamp i

1401CauseThe FINE cartridge is not installed.ActionInstall the FINE cartridge.If the error is not resolved, the FINE cartridge may be damaged. Contact

1403CauseAppropriate FINE cartridge is not installed.ActionInstall the appropriate FINE cartridge.If the error is not resolved, the FINE cartridge may

1485CauseAppropriate ink cartridge is not installed.ActionPrinting cannot be executed because the ink cartridge is not compatible with this machine.In

1682CauseThe FINE cartridge cannot be recognized.ActionReplace the FINE cartridge.If the error is not resolved, the FINE cartridge may be damaged. Con

1684CauseThe ink cartridge cannot be recognized.ActionPrinting cannot be executed because the ink cartridge may not be installed properly or may not b

1686CauseThe ink may have run out.ActionThe function for detecting the remaining ink level will be disabled since the ink level cannot be correctlydet

1687CauseThe FINE cartridge is not installed properly.ActionRetract the output tray extension and the paper output tray, open the cover, then remove t

1688CauseThe ink has run out.ActionReplace the ink cartridge and close the cover.If printing is in progress and you want to continue printing, press t

1700CauseThe ink absorber is almost full.ActionPress the machine's Black or Color button to continue printing. Contact the service center.78

1701CauseThe ink absorber is almost full.ActionPress the machine's Black or Color button to continue printing. Contact the service center.79

Paper JamsWhen paper is jammed, the Alarm lamp flashes orange and a troubleshooting message is displayed on thecomputer screen automatically. Take the

1890CauseThe protective material for the FINE Cartridge holder or the tape may remain attached to the holder.ActionMake sure that the protective mater

2900CauseScanning the print head alignment sheet has failed.ActionPress the machine's Black or Color button to dismiss the error. Check the follo

2901CausePrinting of the print head alignment pattern is complete and the machine is in waiting for scanning thesheet.ActionProceed to scan the printe

4100CauseThe specified data cannot be printed.ActionWhen you print the contents on CREATIVE PARK PREMIUM, confirm the message on the computerscreen, m

4102CauseThe media type and paper size are not set correctly.ActionPress the machine's Stop button, to cancel printing, change the media type or

5011CausePrinter error has occurred.ActionTurn off the machine, and unplug the power cord of the machine from the power supply.Plug the machine back i

5012CausePrinter error has occurred.ActionTurn off the machine, and unplug the power cord of the machine from the power supply.Plug the machine back i

5100CausePrinter error has occurred.ActionCancel printing, turn off the machine. Then clear the jammed paper or protective material that ispreventing

5200CausePrinter error has occurred.ActionTurn off the machine, and unplug the power cord of the machine from the power supply.Plug the machine back i

5400CausePrinter error has occurred.ActionTurn off the machine, and unplug the power cord of the machine from the power supply.Plug the machine back i

Paper Does Not Feed Properly/"No Paper" Error OccursCheck1 Make sure that paper is loaded.Loading PaperCheck2 Make sure of the following whe

5B00CausePrinter error has occurred.ActionContact the service center.90

5B01CausePrinter error has occurred.ActionContact the service center.91

6000CausePrinter error has occurred.ActionTurn off the machine, and unplug the power cord of the machine from the power supply.Plug the machine back i

6800CausePrinter error has occurred.ActionTurn off the machine, and unplug the power cord of the machine from the power supply.Plug the machine back i

6801CausePrinter error has occurred.ActionTurn off the machine, and unplug the power cord of the machine from the power supply.Plug the machine back i

6930CausePrinter error has occurred.ActionTurn off the machine, and unplug the power cord of the machine from the power supply.Plug the machine back i

6931CausePrinter error has occurred.ActionTurn off the machine, and unplug the power cord of the machine from the power supply.Plug the machine back i

6932CausePrinter error has occurred.ActionTurn off the machine, and unplug the power cord of the machine from the power supply.Plug the machine back i

6933CausePrinter error has occurred.ActionTurn off the machine, and unplug the power cord of the machine from the power supply.Plug the machine back i

6936CausePrinter error has occurred.ActionTurn off the machine, and unplug the power cord of the machine from the power supply.Plug the machine back i