Reference Guide Reference Guide Read this guide first.Please read this guide before operating this equipment.After you finish reading this guide, stor
ixSpecifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-5Main Unit . . . . . . . . .
Card Reader-E14-16Optional Equipment4Card Reader-E1If the Card Reader-E1 is attached to the machine, you must insert a control card to operate it. The
Card Reader-E14-17Optional Equipment4Procedure before Using the Machine1Insert the control card into the card slot, making sure that it is facing in t
Card Reader-E14-18Optional Equipment4Procedure after Using the Machine1After you finish using the machine, remove the control card. The LCD display re
Card Reader-E14-19Optional Equipment4Department ID ManagementThis section describes how to change the password and page limit, and how to check the pr
Card Reader-E14-20Optional Equipment44Press [ ] or [ ] until <REGISTER DEPT. ID> appears ➞ press [OK].5Press [ ] or [ ] to display the Departmen
Card Reader-E14-21Optional Equipment49Enter the new password (up to seven digits) using the numeric keys ➞ press [OK].You cannot store a password with
Card Reader-E14-22Optional Equipment4❑ Enter the maximum number of copies and prints that can be made by the registered Department ID using the numeri
Card Reader-E14-23Optional Equipment4❑ Press [Clear] to clear the current number of page limit restriction.❑ Enter the maximum number of pages that ca
Card Reader-E14-24Optional Equipment4NOTE•If you make a mistake when entering a number, press (Clear) to clear the number ➞ enter the correct number
Card Reader-E14-25Optional Equipment44Press [ ] or [ ] until <VIEW PAGE TOTALS> appears ➞ press [OK].5Select the desired function.● If you want
xPrefaceThank you for purchasing the Canon imageRUNNER 2020/2016. Please read this manual thoroughly before operating the machine to familiarize yours
Card Reader-E14-26Optional Equipment4● If you want to view the counter information for fax document scans:IMPORTANT<SCAN> is displayed only if t
Card Reader-E14-27Optional Equipment4Printing Counter InformationYou can print a list of how many papers were used by each department.1Press [Addition
Card Reader-E14-28Optional Equipment4Clearing Page TotalsYou can clear the page totals made for all departments or for specific departments.1Press [Ad
Card Reader-E14-29Optional Equipment45Press [ ] or [ ] to select <ON> ➞ press [OK].If you do not want to clear the page totals, select <OFF&g
Card Reader-E14-30Optional Equipment44Press [ ] or [ ] to select <ON> or <OFF> ➞ press [OK].Details of each item are shown below.<ON>
Cassette Feeding Module-J1/K14-31Optional Equipment4Cassette Feeding Module-J1/K1If you attach the Cassette Feeding Module-J1 (available only for the
Cassette Feeding Module-J1/K14-32Optional Equipment4Optional Accessory FL Cassette-AC1This cassette can be adjusted to hold various paper sizes. (See
CHAPTER5-15Customizing SettingsThis chapter explains how to change the machine’s Common Settings and Timer Settings, customize them to suit your needs
What Are Additional Functions?5-2Customizing Settings5What Are Additional Functions?Additional Functions enable you to customize the machine’s various
Additional Functions Settings Table5-3Customizing Settings5Additional Functions Settings TableThe following settings can be selected or stored from th
xiIllustrations Used in This ManualIllustrations used in this manual are those displayed when the imageRUNNER 2016 has the following optional equipmen
Additional Functions Settings Table5-4Customizing Settings5 COMMON SETTINGS Table ContinuedAdditional Functions SettingsApplicable Page 5. PRINTER DE
Additional Functions Settings Table5-5Customizing Settings5 COMMON SETTINGS Table ContinuedAdditional Functions SettingsApplicable Page 7. SELECT PAP
Additional Functions Settings Table5-6Customizing Settings5 COMMON SETTINGS Table ContinuedAdditional Functions SettingsApplicable Page10. BYPASS STD
Additional Functions Settings Table5-7Customizing Settings5 COPY SETTINGSAdditional Functions SettingsApplicable Page 1. IMAGE DIR PRIORTY ON, OFF**1
Additional Functions Settings Table5-8Customizing Settings5 FAX SETTINGS**Additional Functions SettingsApplicable Page 1. USER SETTINGSUNIT TELEPHONE
Additional Functions Settings Table5-9Customizing Settings5 FAX SETTINGS Table Continued** ADDRESS BOOK SET.**Additional Functions SettingsApplicabl
Additional Functions Settings Table5-10Customizing Settings5 PRINTER SETTINGSAdditional Functions SettingsApplicable Page 1. DEFAULT PAPERSIZELTR*, S
Additional Functions Settings Table5-11Customizing Settings5 PRINTER SETTINGS Table ContinuedAdditional Functions SettingsApplicable Page10. PCL SETT
Additional Functions Settings Table5-12Customizing Settings5 TIMER SETTINGS ADJUSTMENT/CLEANINGAdditional Functions SettingsApplicable Page 1. DATE&
Additional Functions Settings Table5-13Customizing Settings5 REPORT SETTINGS SYSTEM SETTINGSAdditional Functions SettingsApplicable Page 1. SETTINGS
xiiOperations and Terms Used in This ManualThis machine makes effective use of memory to perform print operations efficiently. For example, as soon as
Additional Functions Settings Table5-14Customizing Settings5 SYSTEM SETTINGS Table ContinuedAdditional Functions SettingsApplicable Page 5. NETWORK S
Specifying Common Settings5-15Customizing Settings5Specifying Common SettingsYou can specify the settings that are common to the Copy, Fax, and Printe
Specifying Common Settings5-16Customizing Settings53Press [ ] or [ ] until <DEFAULT SETTINGS> appears ➞ press [OK]. The <DEFAULT SETTINGS>
Specifying Common Settings5-17Customizing Settings5Default Display after Auto ClearYou can set whether the screen specified as the Initial Function is
Specifying Common Settings5-18Customizing Settings53Press [ ] or [ ] to select <INITIAL FUNCTION> or <SELECTED FUNCTION> ➞ press [OK].Deta
Specifying Common Settings5-19Customizing Settings5Tone SettingsYou can set whether to sound audible tones. The following tones sound at the following
Specifying Common Settings5-20Customizing Settings53Press [ ] or [ ] to select <ENTRY TONE>, <ERROR TONE>, <TX JOB DONE TONE>, <R
Specifying Common Settings5-21Customizing Settings5Setting the Toner Saver ModeYou can set the level of toner consumption for printing.NOTEThe default
Specifying Common Settings5-22Customizing Settings5Adjusting the Print DensityYou can adjust the density scale if differences between the image on the
Specifying Common Settings5-23Customizing Settings5Auto Paper Selection/Auto Drawer SwitchingYou can set which paper sources can be used for Automatic
xiiiPrintingOutputting a copy, fax, or data sent from a personal computer to the machine.CopyingPrinting data scanned from an original, followed by fi
Specifying Common Settings5-24Customizing Settings53Press [ ] or [ ] to select <COPY>, <PRINTER>, <FAX>, or <OTHER> ➞ press [O
Specifying Common Settings5-25Customizing Settings5Identifying the Type of Paper in a Paper SourceThis setting enables you to specify the paper type l
Specifying Common Settings5-26Customizing Settings54Press [ ] or [ ] to select <PLAIN PAPER>, <COLOR>, <RECYCLED>, <HEAVY PAPER 1
Specifying Common Settings5-27Customizing Settings52Press [ ] or [ ] until <ENERGY IN SLEEP> appears ➞ press [OK].The <ENERGY IN SLEEP> me
Specifying Common Settings5-28Customizing Settings5Output Tray DesignationYou can designate the machine’s output trays to be used for specific functio
Specifying Common Settings5-29Customizing Settings51Press [Additional Functions] ➞ [ ] or [ ] until <COMMON SETTINGS> appears ➞ press [OK].If ne
Specifying Common Settings5-30Customizing Settings55Press [ ] or [ ] to select <ON> or <OFF> ➞ press [OK].If you want to use an output tra
Specifying Common Settings5-31Customizing Settings51Press [Additional Functions] ➞ [ ] or [ ] until <COMMON SETTINGS> appears ➞ press [OK].If ne
Specifying Common Settings5-32Customizing Settings5● If you want to select a nonstandard paper size:❑Press [ ] or [ ] until <FREESIZE> appears ➞
Specifying Common Settings5-33Customizing Settings5NOTE•<TRANSPARENCY> can be selected only if <LTR> is selected as the paper size.•If you
xivLegal NoticesFCC (Federal Communications Commission)imageRUNNER 2020/2016: Model F188900This device complies with Part 15 of the FCC Rules.Operatio
Specifying Common Settings5-34Customizing Settings53Press [ ] or [ ] until <STACK BYPASS> or the desired paper source appears ➞ press [OK].<D
Specifying Common Settings5-35Customizing Settings55Press [Stop] to return to the Standby display. Changing the Language Shown on the LCD DisplayYou c
Specifying Common Settings5-36Customizing Settings5Displaying a Feeder Error Message PromptYou can use the Feeder Error Message mode to prompt you to
Specifying Common Settings5-37Customizing Settings5Returning the Common Settings to Their DefaultsYou can restore all of the Common Settings to their
Timer Settings5-38Customizing Settings5Timer SettingsYou can set the current date and time, and specify the time it takes for the machine to enter int
Timer Settings5-39Customizing Settings54Enter the current date (month, day, year) and time using the numeric keys ➞ press [OK].Enter all digits (inclu
Timer Settings5-40Customizing Settings5Setting the Date FormatYou can set the date format that is used on the LCD display.NOTEThe default setting is &
Timer Settings5-41Customizing Settings5Auto Sleep TimeIf the machine remains idle for a certain period of time (after the last print job or a key oper
Timer Settings5-42Customizing Settings53Press [ ] or [ ] to select <ON> ➞ press [OK]. If you select <OFF> ➞ proceed to step 5.4Press [ ] o
Timer Settings5-43Customizing Settings52Press [ ] or [ ] until <AUTO CLEAR TIME> appears ➞ press [OK]. The <AUTO CLEAR TIME> menu appears.
xvIf your equipment malfunctions, please contact your local authorized Canon dealer from whom you purchased the equipment (if under warranty), or with
Timer Settings5-44Customizing Settings5Daylight Saving TimeIn some countries, time is advanced throughout the summer season. The period in which this
Timer Settings5-45Customizing Settings55Press [ ] or [ ] until <MONTH> appears➞ press [OK].6Press [ ] or [ ] until the desired month appears ➞ p
Timer Settings5-46Customizing Settings511Press [OK] to select <END DATE/TIME> ➞ follow steps 5 to 10 to set the end date and time for Daylight S
Printing Reports5-47Customizing Settings5Printing ReportsYou can print lists of registered telephone numbers and transmission settings, as well as rep
Printing Reports5-48Customizing Settings54Press [ ] or [ ] to select <ACTIVITY REPORT> ➞ press [OK].Printing starts, and the screen returns to t
Printing Reports5-49Customizing Settings54Press [ ] or [ ] to select the speed dialing list that you want to print ➞ press [OK].Details of each item a
Printing Reports5-50Customizing Settings53Press [ ] or [ ] until <ADD BOOK DETAILS> appears ➞ press [OK].The <ADD BOOK DETAILS> menu appea
Printing Reports5-51Customizing Settings5User’s Data ListFollow the procedure below to print a comprehensive list of current user data settings. If yo
CHAPTER6-16System Manager SettingsThis chapter describes settings that can be made by the person in charge of the machine’s operation, such as the Sys
Specifying the System Manager Settings6-2System Manager Settings6Specifying the System Manager SettingsYou can set an ID and a password for the System
xviInternational ENERGY STAR ProgramTrademarksCanon, the Canon logo, imageRUNNER, and NetSpot are registered trademarks, and NetSpot Accountant is a t
Specifying the System Manager Settings6-3System Manager Settings62Press [ ] or [ ] until <SYSTEM SETTINGS> appears ➞ press [OK].If the System Ma
Specifying the System Manager Settings6-4System Manager Settings6NOTEIf you make a mistake when entering a number, press (Clear) to clear the entire
Specifying the System Manager Settings6-5System Manager Settings64Enter a number (up to seven digits) using the numeric keys ➞ press [OK].The System P
Specifying the System Manager Settings6-6System Manager Settings63Press [ ] or [ ] to select <SYSTEM MANAGER> ➞ press [OK].The <SYSTEM MANAGE
Department ID Management6-7System Manager Settings6Department ID ManagementYou can register a Department ID and password for each department, and mana
Department ID Management6-8System Manager Settings6Specifying Department ID ManagementFollow the procedure below to enable Department ID Management.1P
Department ID Management6-9System Manager Settings6Registering the Department ID, Password, and Page LimitYou can register the Department ID and passw
Department ID Management6-10System Manager Settings66Enter the Department ID using the numeric keys ➞ press [OK].You cannot register a Department ID o
Department ID Management6-11System Manager Settings610Select the desired function.● If you want to set a restriction for the total number of prints an
Department ID Management6-12System Manager Settings6● If you want to set a page limit restriction for copying: ❑Press [ ] or [ ] until <COPY> ap
xviiDisclaimersThe information in this document is subject to change without notice.CANON INC. MAKES NO WARRANTY OF ANY KIND WITH REGARD TO THIS MATER
Department ID Management6-13System Manager Settings6❑ Press [ ] or [ ] to select <ON> ➞ press [OK].If you do not want to set a page limit restri
Department ID Management6-14System Manager Settings6❑ Enter the maximum number of pages that can be printed by the registered Department ID using the
Department ID Management6-15System Manager Settings6Erasing the Department ID and PasswordYou can erase the Department ID and password that you have r
Department ID Management6-16System Manager Settings65Press [ ] or [ ] to select the Department ID you want to erase ➞ press [OK].6Press [OK].7Press [
Department ID Management6-17System Manager Settings6Checking Counter InformationYou can check how many papers were used by each department.1Press [Add
Department ID Management6-18System Manager Settings66Select the desired function.● If you want to view the counter information for prints and copies:❑
Department ID Management6-19System Manager Settings6● If you want to view the counter information for fax document scans:IMPORTANT<SCAN> is disp
Department ID Management6-20System Manager Settings6Printing Counter InformationYou can print a list of how many papers were used by each department.1
Department ID Management6-21System Manager Settings6NOTEThe counter information can be printed only if 11" × 17", LGL, LTR, or LTRR (plain,
Department ID Management6-22System Manager Settings65Press [ ] or [ ] until <CLEAR ALL TOTAL> appears ➞ press [OK].6Press [ ] or [ ] to select &
xviii Important Safety InstructionsPlease read these “Important Safety Instructions” thoroughly before operating the machine. As these instructions ar
Department ID Management6-23System Manager Settings63Press [ ] or [ ] to select <ON> ➞ press [OK].If necessary, see the screen shots in step 4 o
Managing User IDs6-24System Manager Settings6Managing User IDsYou can set whether or not to use the User ID Management. The User ID Management functio
Managing User IDs6-25System Manager Settings64Press [ ] or [ ] to select <ON> or <OFF> ➞ press [OK].If you do not want to use the User ID
Remote UI6-26System Manager Settings6Remote UIYou can set whether to enable the Remote UI (User Interface) to operate the machine and change settings.
Remote UI6-27System Manager Settings64Press [ ] or [ ] to select <ON> or <OFF> ➞ press [OK].Details of each item are shown below.<ON>
Restricting Access to Destinations6-28System Manager Settings6Restricting Access to DestinationsThis mode enables you to restrict the entering of new
Restricting Access to Destinations6-29System Manager Settings6❑ Press [ ] or [ ] to select <ON> ➞ press [OK].When you select <ON>, the fol
Checking the TX/RX Log6-30System Manager Settings6Checking the TX/RX LogYou can specify whether or not to check the <TX/RX LOG>. When you set &l
Checking the TX/RX Log6-31System Manager Settings64Press [ ] or [ ] to select <ON> or <OFF> ➞ press [OK].Details of each item are shown be
Restricting the USB Interface Port6-32System Manager Settings6Restricting the USB Interface PortFollow the procedure below to restrict jobs through th
imageRUNNER2020/2016Reference Guide
xixCAUTION• Do not install the machine in unstable locations, such as unsteady platforms or inclined floors, or in locations subject to excessive vibr
Restricting the USB Interface Port6-33System Manager Settings64Press [ ] or [ ] to select <ON> or <OFF> ➞ press [OK].Details of each item
Device Information Settings6-34System Manager Settings6Device Information SettingsDevice Information enables you to set a name for the machine, and en
Device Information Settings6-35System Manager Settings65Enter the name of the machine using the numeric keys ➞ press [OK].The maximum number of charac
CHAPTER7-17Routine MaintenanceThis chapter describes how to load paper, perform routine cleaning operations, and replace consumables, such as toner an
Paper Drawers7-2Routine Maintenance7Paper DrawersThis section describes how to load paper in the paper drawers.NOTE•The following paper sizes can be l
Paper Drawers7-3Routine Maintenance7IMPORTANT•A screen prompting you to load paper also appears if the selected paper drawer is not fully inserted int
Paper Drawers7-4Routine Maintenance72Open a package of paper, and remove the paper stack from package.CAUTIONWhen loading paper, take care not to cut
Paper Drawers7-5Routine Maintenance73Push down the metal plate to lock.4Load the paper stack into the paper drawer.Even out the edges of the paper sta
Paper Drawers7-6Routine Maintenance7IMPORTANT•Paper which has been rolled or curled must be straightened out prior to use.•Make sure that the height o
Paper Drawers7-7Routine Maintenance7NOTEIf paper runs out during copying or printing, load a new paper stack, and follow the instructions on the LCD d
xxPower SupplyWARNING• Do not damage or modify the power cord. Also, do not place heavy objects on the power cord, or pull on or excessively bend it,
Paper Drawers7-8Routine Maintenance73Detach the end guide and reattach it to the slots with the mark indicating the desired paper size.Detach the end
Paper Drawers7-9Routine Maintenance75Lower the lock lever to the left to lock the side guide.IMPORTANTBe sure to set the lock lever correctly. If the
Paper Drawers7-10Routine Maintenance77Set the paper-size detecting lever, located on the left side of the paper drawer, to match the size of the paper
Paper Drawers7-11Routine Maintenance79Change the paper size plate to match the new paper size. 10Gently push the paper drawer back into the machine un
Feeder (DADF-P1) (Optional)7-12Routine Maintenance7Feeder (DADF-P1) (Optional) Originals sent by fax via the feeder can be stamped to indicate that th
Feeder (DADF-P1) (Optional)7-13Routine Maintenance72Remove the old stamp cartridge using the tweezers.NOTEWiden the tweezers if necessary.3Insert a ne
Feeder (DADF-P1) (Optional)7-14Routine Maintenance74Gently close the inner cover and the feeder cover until it clicks.CAUTIONWhen closing the covers,
Replacing the Toner Cartridge7-15Routine Maintenance7Replacing the Toner CartridgeWhen there is only a small amount of toner remaining in the machine,
Replacing the Toner Cartridge7-16Routine Maintenance7NOTE•When the message <TONER LOW/PREPARE NEW TONER> appears, approximately 100 prints can s
Replacing the Toner Cartridge7-17Routine Maintenance73While pushing down the release tab, pull the toner cartridge out in the direction of the arrow i
xxiHandlingWARNING• Do not attempt to disassemble or modify the machine. There are high-temperature and high-voltage components inside the machine whi
Replacing the Toner Cartridge7-18Routine Maintenance75With the side with the label facing up, insert the new toner cartridge in the direction of the a
Replacing the Toner Cartridge7-19Routine Maintenance77Turn the toner cartridge in the direction of the arrow.IMPORTANTTurn the toner cartridge fully u
Replacing the Staple Cartridge7-20Routine Maintenance7Replacing the Staple CartridgeWhen the optional Finisher-U1 is almost out of staples and the sta
Replacing the Staple Cartridge7-21Routine Maintenance73Press the area indicated by PUSH, and then pull out the empty staple cartridge. Place the stapl
Replacing the Staple Cartridge7-22Routine Maintenance75Remove the seal holding the staples together, by pulling it straight out, and then down.IMPORTA
Replacing the Staple Cartridge7-23Routine Maintenance77Close the front cover of the finisher. CAUTIONWhen closing the front cover of the finisher, be
Routine Cleaning7-24Routine Maintenance7Routine CleaningIf the original is not copied clearly, clean the following parts of the machine. For high-qual
Routine Cleaning7-25Routine Maintenance7Platen Glass and CoverClean the platen glass and the underside of the feeder/platen cover following the proced
Routine Cleaning7-26Routine Maintenance7Manual Feeder CleaningIf your originals have black streaks or appear dirty after copying them using the feeder
Routine Cleaning7-27Routine Maintenance73Open the inner cover, holding it by its front tab.4Clean the rollers (a total of three places) inside the inn
xxiiCAUTION• Do not place heavy objects on the machine, as they may tip over or fall resulting in personal injury.• Close the feeder/platen cover gent
Routine Cleaning7-28Routine Maintenance76Close the inner cover. CAUTIONWhen closing the inner cover, be careful not to get your fingers caught, as thi
Routine Cleaning7-29Routine Maintenance78Open the feeder/platen cover. 9Clean the feeder scanning area (the left side of the platen glass) and the doc
Routine Cleaning7-30Routine Maintenance710Close the feeder/platen cover.CAUTIONWhen closing the feeder/platen cover, be careful not to get your finger
Routine Cleaning7-31Routine Maintenance73Press [ ] or [ ] until <FEEDER CLEANING> appears ➞ press [OK].4Place 5 sheets of blank paper into the f
Routine Cleaning7-32Routine Maintenance7Drum CleaningIf print quality decreases, the drum in the main unit may be dirty. Should this occur, use the Dr
Routine Cleaning7-33Routine Maintenance7Fuser Roller CleaningIf black streaks appear with printing, the fuser roller in the main unit may be dirty. Sh
Routine Cleaning7-34Routine Maintenance74Open the stack bypass. 5Load the cleaning paper with the side on which the letter "V" is printed fa
Adjusting the Machine7-35Routine Maintenance7Adjusting the MachineThis section describes the settings to improve the print quality and to prevent pape
Adjusting the Machine7-36Routine Maintenance74Press [ ] or [ ] to select <MID>, <LOW>, or <HIGH> ➞ press [OK].Details of each item a
Adjusting the Machine7-37Routine Maintenance72Press [ ] or [ ] until <SPECIAL MODE N> appears ➞ press [OK].The <SPECIAL MODE N> menu appea
xxiii• Turn OFF the control panel power switch for safety when the machine will not be used for a long period of time, such as overnight. Also, turn O
Adjusting the Machine7-38Routine Maintenance73Press [ ] or [ ] to select <DRAWER> or <STACK BYPASS> ➞ press [OK].4Press [ ] or [ ] to sele
Adjusting the Machine7-39Routine Maintenance73Press [ ] or [ ] to select <ON> ➞ press [OK].Special Mode P is activated.4Press [Stop] to return t
Adjusting the Machine7-40Routine Maintenance7Setting the Fixing Unit Offset ModeWhile making prints, offset (a condition that a previously printed ima
Adjusting the Machine7-41Routine Maintenance7Feeder Smudge AdjustmentIf the feeder is dirty, copies may include unwarranted dots or lines. When this f
Consumables7-42Routine Maintenance7ConsumablesThe following consumables and accessories are available from Canon. For more information, contact your l
Consumables7-43Routine Maintenance7 Toner CartridgeIf a message prompting you to replace the toner cartridge appears on the LCD display, replace the
Consumables7-44Routine Maintenance7 Staple CartridgeUse only the staple cartridges recommended for use with this machine. NOTEWe recommend that you o
Consumables7-45Routine Maintenance7 Genuine SuppliesCanon has developed and manufactured Toner, Parts, and Supplies specifically for use in this mach
CHAPTER8-18TroubleshootingThis chapter describes what to do in response to paper jams in the main unit or optional units, and an error message display
Reducing the Frequency of Paper Jams8-2Troubleshooting8Reducing the Frequency of Paper JamsIf paper jams occur frequently, even though there is no app
xxivMaintenance and InspectionsWARNING• When cleaning the machine, first turn OFF the main power switch, and then disconnect the power cord. Failure t
Clearing Paper Jams8-3Troubleshooting8Clearing Paper JamsDisplays Indicating the Locations of Paper JamsIf a paper jam occurs, one of the following sc
Clearing Paper Jams8-4Troubleshooting8CAUTION• When removing jammed originals or paper, take care not to cut your hands on the edges of the original o
Clearing Paper Jams8-5Troubleshooting8NOTE•Some areas that are shown to have paper jams may not actually have paper jams. However, always check the ja
Clearing Paper Jams8-6Troubleshooting8Fixing UnitIf a paper jam occurs in the fixing unit, the following screen appears. Follow the procedure describe
Clearing Paper Jams8-7Troubleshooting82Push down the green fixing lever.CAUTIONThe parts located around the exit slot guide and the fixing unit are su
Clearing Paper Jams8-8Troubleshooting84Remove any jammed paper.5Push up the green fixing lever.6Place your hand where the hand symbol is located on th
Clearing Paper Jams8-9Troubleshooting8CAUTIONWhen closing the left cover, be careful not to get your fingers caught, as this may result in personal in
Clearing Paper Jams8-10Troubleshooting81Press the button on the left cover of the main unit, and open the left cover.2Hold the green knob, and pull do
Clearing Paper Jams8-11Troubleshooting84Pull out the paper drawer and remove any jammed paper.5Gently push the paper drawer back into the machine unti
Clearing Paper Jams8-12Troubleshooting86Close the paper drawer’s left cover.CAUTIONWhen closing the paper drawer’s left cover, be careful not to get y
xxvCAUTION• The fixing unit and its surroundings inside the machine may become hot during use. When removing jammed paper or when inspecting the insid
Clearing Paper Jams8-13Troubleshooting8Paper Drawers 2, 3, and 4If a paper jam occurs inside paper drawers 2, 3, and 4, the following screen appears.
Clearing Paper Jams8-14Troubleshooting81Open the paper drawer’s left cover.2Remove any jammed paper.3Pull out the paper drawer and remove any jammed p
Clearing Paper Jams8-15Troubleshooting84Gently push the paper drawer back into the machine until it clicks.CAUTIONWhen returning the paper drawer to i
Clearing Paper Jams8-16Troubleshooting8Stack BypassIf a paper jam occurs in the stack bypass, the following screen appears. Follow the procedure below
Clearing Paper Jams8-17Troubleshooting82Remove any jammed paper.If you cannot remove the jammed paper, follow the procedure described in "Fixing
Clearing Paper Jams8-18Troubleshooting81Press the button on the left cover of the main unit, and open the left cover.2Remove any jammed paper.CAUTIONS
Clearing Paper Jams8-19Troubleshooting83Place your hand where the hand symbol is located on the left cover of the main unit, and then gently close the
Clearing Paper Jams8-20Troubleshooting8Feeder (DADF-P1) (Optional)If a paper jam occurs in the feeder, the following display appears. Follow the proce
Clearing Paper Jams8-21Troubleshooting82Remove any jammed originals.If you cannot remove the original, proceed to step 3.IMPORTANTDo not pull the orig
Clearing Paper Jams8-22Troubleshooting85Close the inner cover.CAUTIONWhen closing the inner cover, be careful not to get your fingers caught, as this
xxviConsumablesWARNING• Do not burn or throw used toner cartridges into open flames, as this may cause the toner remaining inside the cartridges to ig
Clearing Paper Jams8-23Troubleshooting87Open the feeder, and remove any jammed originals.8Close the feeder.CAUTIONWhen closing the feeder, be careful
Clearing Paper Jams8-24Troubleshooting8Finisher-U1 (Optional)If a paper jam occurs when using the finisher, the following screen appears on the LCD di
Clearing Paper Jams8-25Troubleshooting81If you see the jammed paper, remove it. If you cannot remove it, proceed to step 2.2Press the button on the le
Clearing Paper Jams8-26Troubleshooting8CAUTIONThe parts located around the exit slot guide and the fixing unit are subject to high temperature. When r
Clearing Paper Jams8-27Troubleshooting86Push up the green fixing lever.7Place your hand where the hand symbol is located on the left cover of the main
Clearing Paper Jams8-28Troubleshooting8Inner 2 Way Tray-E1 (Optional)If a paper jam occurs in the Inner 2 Way Tray-E1, the following screen appears. F
Clearing Paper Jams8-29Troubleshooting81If you see the jammed paper, remove it.If you cannot remove it, proceed to step 2.2Press the button on the lef
Clearing Paper Jams8-30Troubleshooting8CAUTIONThe parts located around the exit slot guide and the fixing unit are subject to high temperature. When r
Clearing Paper Jams8-31Troubleshooting86Push up the green fixing lever.7Place your hand where the hand symbol is located on the left cover of the main
Clearing Staple Jams8-32Troubleshooting8Clearing Staple JamsIf a staple jam occurs, follow the procedure described below to remove the jammed staples.
CHAPTER1-11Before You Start Using This MachineThis chapter describes what you should know before using this machine, such as parts and their functions
Clearing Staple Jams8-33Troubleshooting83Push down the tab of the staple case.4Remove all of the staples that slide from the staple case.5Return the t
Clearing Staple Jams8-34Troubleshooting86Push the staple case back firmly into the finisher.7Close the front cover of the finisher.CAUTIONWhen closing
List of Error Messages8-35Troubleshooting8List of Error MessagesSelf-Diagnostic DisplayThe machine is equipped with a self-diagnostic function.Self-di
List of Error Messages8-36Troubleshooting8CLOSE COVER/FINISHER COVERCause The front cover of the finisher is open.Remedy Close the front cover of the
List of Error Messages8-37Troubleshooting8FINISHER PAPER JAM/OPEN LEFT COVERCause Paper jam has occurred in the finisher.Remedy Open the left cover an
List of Error Messages8-38Troubleshooting8OUT OF STAPLES/REPLACE STAPLE CART.Cause There are only few staples remaining in the staple cartridge.Remedy
List of Error Messages8-39Troubleshooting8STAPLE JAM/OPEN FINISHER COVERCause A staple jam may have occurred in the Finisher-U1.Remedy Check if a stap
Service Call Message8-40Troubleshooting8Service Call MessageIf the machine malfunctions, service call messages appear on the LCD display.Contacting Yo
Service Call Message8-41Troubleshooting81Turn the main power switch OFF. Allow at least ten seconds before turning the main power switch back ON.2If t
CHAPTER9-19AppendixThis chapter provides the specifications of the main unit and the optional equipment, and other useful information. Report Samples
Installation Location and Handling1-2Before You Start Using This Machine1Installation Location and HandlingThis section describes precautions for inst
Report Samples9-2Appendix9Report SamplesUser’s Data ListDepartment ID List
Report Samples9-3Appendix9Activity ReportOne-Touch Speed Dialing ListOne-Touch Speed Dialing List (Detailed)
Report Samples9-4Appendix9Coded Speed Dialing ListCoded Speed Dialing List (Detailed)Group Dial List
Specifications9-5Appendix9SpecificationsSpecifications are subject to change without notice for product improvement or future release.Main UnitItem Sp
Specifications9-6Appendix9Non-image areasLeading edge: 1/8" × 1/16" (3.0 mm ± 2.0 mm)Left side: 1/8" × 1/16" (3.0 mm ± 2.0 mm)Warm
Specifications9-7Appendix9Feeder (DADF-P1)Max power consumption 1.55 kW max.Dimensions (W × D × H)24 1/2" × 25" × 26 1/4" [622 mm × 633
Specifications9-8Appendix9Cassette Feeding Module-J1Cassette Feeding Module-K1Item SpecificationPaper sizes 11" × 17", LGL, LTR, LTRR, STMTP
Specifications9-9Appendix9Finisher-U1Item SpecificationPaper 17 lb to 32 lb bond (64 g/m2 to 128 g/m2)Capacity per trayStandard typeNon-collateLTR/STM
Specifications9-10Appendix9Duplex Unit-A1Inner 2 Way Tray-E1Card Reader-E1Specifications are subject to change without notice.Item SpecificationPaper
Relationship between Original Orientation and Preprinted Paper Output Chart9-11Appendix9Relationship between Original Orientation and Preprinted Paper
Manuals for the MachineThe manuals for this machine are divided as follows. Please refer to them for detailed information.The manuals supplied with op
Installation Location and Handling1-3Before You Start Using This Machine1 Avoid poorly ventilated locations.This machine generates a slight amount of
Relationship between Original Orientation and Preprinted Paper Output Chart9-12Appendix9 If You Do Not Want to Set the Staple Mode:Corner: Top LeftCo
Index9-139IndexAActivity Report, 5-47Additional Finisher Tray-C1, 4-3, 4-11Additional FunctionsAddress Book Set., 5-9Adjustment/Cleaning, 5-12Common S
Index9-149Changing the Language Shown on the LCD Display, 5-35Default Display after Auto Clear, 5-17Displaying a Feeder Error Message Prompt, 5-36Ener
Index9-159Replacing the Staple Cartridge, 7-20Specifications, 9-9Finishing Modes, 4-12Fixing Unit, 1-13, 8-6Free Size, 2-14Front CoverFinisher-U1, 4-1
Index9-169PPaper Drawer’s Left Cover, 1-13Paper DrawersAbout the Paper Drawers, 1-12Adjusting a Paper Drawer to Hold a Different Paper Size, 7-7Cleari
Index9-179StapleFinisher-U1, 4-13Start Key, 1-14Stop Key, 1-14Symbols Used in This Manual, xSystem Configuration, 4-2System Manager ID, 6-2System Mana
CANON INC.30-2, Shimomaruko 3-chome, Ohta-ku, Tokyo 146-8501, JapanCANON U.S.A., INC.One Canon Plaza, Lake Success, NY 11042, U.S.A.CANON CANADA INC.6
Installation Location and Handling1-4Before You Start Using This Machine1 Avoid locations that are subject to vibration. For example, avoid installin
Installation Location and Handling1-5Before You Start Using This Machine1Select a Safe Power Supply Plug the machine into a standard 120 V AC, three-
Installation Location and Handling1-6Before You Start Using This Machine1Provide Adequate Installation Space Provide enough space on each side of the
Installation Location and Handling1-7Before You Start Using This Machine1Moving the Machine If you intend to move the machine, even to a location on
Installation Location and Handling1-8Before You Start Using This Machine1Handling Precautions Some parts inside the machine are subject to high-volta
Installation Location and Handling1-9Before You Start Using This Machine1 If there is smoke or unusual noise, immediately turn the main power switch
Installation Location and Handling1-10Before You Start Using This Machine1 For safety reasons, turn OFF the control panel power switch of the machine
Parts and Their Functions1-11Before You Start Using This Machine1Parts and Their FunctionsThis section provides you with the names and functions of al
Parts and Their Functions1-12Before You Start Using This Machine1NOTEFor more information on the optional equipment that can be attached to the machin
How This Manual Is OrganizedBefore You Start Using This MachineBasic OperationsChecking and Canceling a JobOptional EquipmentCustomizing SettingsSyste
Parts and Their Functions1-13Before You Start Using This Machine1Internal Viewa Platen GlassPlace originals here when scanning books, heavyweight orig
Parts and Their Functions1-14Before You Start Using This Machine1Control Panel Parts and FunctionsMain Control Panela Paper Select keyPress to select
Parts and Their Functions1-15Before You Start Using This Machine1 Main Control Panel Continuedo Clear keyPress to clear entered values or characters.
Parts and Their Functions1-16Before You Start Using This Machine1Facsimile Control PanelThe Facsimile Control Panel is attached only if the optional S
Standby Display1-17Before You Start Using This Machine1Standby DisplayThe Standby display differs depending on which mode is selected. Copy ModeNOTEF
Using the Menus and Control Panel Keys1-18Before You Start Using This Machine1Using the Menus and Control Panel KeysThis section provides a brief over
Using the Menus and Control Panel Keys1-19Before You Start Using This Machine13Press [ ] or [ ] to browse through the menu items ➞ press [OK] to go to
Main Power and Control Panel Power1-20Before You Start Using This Machine1Main Power and Control Panel PowerThe machine is provided with two power swi
Main Power and Control Panel Power1-21Before You Start Using This Machine13The screen shown below is displayed until the machine is ready to scan.If a
Main Power and Control Panel Power1-22Before You Start Using This Machine14Press the appropriate keys in accordance with the messages displayed on the
ivContentsPreface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xHow to Use Thi
Main Power and Control Panel Power1-23Before You Start Using This Machine1❑ Enter the password using the numeric keys ➞ press [OK] or [ID].The Standby
Main Power and Control Panel Power1-24Before You Start Using This Machine1Control Panel Power SwitchIf the machine remains idle for a specified period
System Settings1-25Before You Start Using This Machine1System SettingsIt is necessary to set up the machine before using it on a network, as a printer
CHAPTER2-12Basic OperationsThis chapter describes the main features and basic operations of the machine.What This Machine Can Do . . . . . . . . . . .
What This Machine Can Do2-2Basic Operations2What This Machine Can DoAll the elements you will ever need in a digital multitasking machine.Copying See
What This Machine Can Do2-3Basic Operations2Printing See the PCL/UFR II Printer GuideThis machine uses UFR II (Ultra Fast Rendering II) Technology, wh
Overview of the imageRUNNER 2020/20162-4Basic Operations2Overview of the imageRUNNER 2020/2016Specifying SettingsThe Additional Functions menu appears
Overview of the imageRUNNER 2020/20162-5Basic Operations2Using the Sleep Mode to Conserve PowerYou can conserve power efficiently by setting the Sleep
Overview of the imageRUNNER 2020/20162-6Basic Operations2Checking, Changing, and Canceling JobsThe System Monitor menu enables you to check the status
Overview of the imageRUNNER 2020/20162-7Basic Operations2Other Useful FunctionsOther useful functions are: Auto Drawer SwitchingIf a paper drawer run
vUsing the Menus and Control Panel Keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-18Using the Menus . . . . . . . . . . . . . . . . . .
Entering Characters2-8Basic Operations2Entering CharactersFor screens that require alphanumeric entries, enter characters using the numeric keys on th
Entering Characters2-9Basic Operations22Press the appropriate numeric keys containing the characters that you want to enter.Each key contains the uppe
Entering Characters2-10Basic Operations2NOTE•To enter a space, press [ ].•To move the cursor, press [ ] or [ ].•If you make a mistake when entering ch
Entering the Department ID and Password2-11Basic Operations2Entering the Department ID and PasswordIf Department ID Management has been set, the Depar
Entering the Department ID and Password2-12Basic Operations22Enter the password (up to seven digits) using the numeric keys ➞ press [OK] or [ID].The n
Making Prints Using the Stack Bypass2-13Basic Operations2Making Prints Using the Stack BypassIf you are making prints on transparencies, labels, nonst
Making Prints Using the Stack Bypass2-14Basic Operations2 Standard SizeYou can select standard inch paper, or A or B series paper. Free SizeYou can
Making Prints Using the Stack Bypass2-15Basic Operations2● If the paper loaded in the stack bypass is not the paper that you want to specify:❑Check to
Making Prints Using the Stack Bypass2-16Basic Operations23Load the paper into the stack bypass.Make sure that the height of the paper stack does not e
Making Prints Using the Stack Bypass2-17Basic Operations2To print on the back side of preprinted paper, load the preprinted paper face up into the sta
viFinisher-U1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-11Parts and Their Functions
Making Prints Using the Stack Bypass2-18Basic Operations2❑ Place the envelopes on a clean, level surface, and press all the way around the envelopes b
Making Prints Using the Stack Bypass2-19Basic Operations2 IMPORTANT•Do not print on the back side of the envelopes (the side with the flap).•If the en
Making Prints Using the Stack Bypass2-20Basic Operations24Select the desired paper size.● If you want to select a standard paper size or an envelope t
Making Prints Using the Stack Bypass2-21Basic Operations25Press [ ] or [ ] to select the desired paper type ➞ press [OK].IMPORTANTWhen printing on spe
Multifunctional Operations2-22Basic Operations2Multifunctional OperationsThe imageRUNNER 2020/2016 offers the user many functions, such as printing, s
Multifunctional Operations2-23Basic Operations2: Available : Unavailable *1 You can reserve a fax job.*2 If a fax job reserved in memory starts d
Available Paper Stock2-24Basic Operations2Available Paper StockThe paper types that can be used with this machine are shown in the following table. Th
Available Paper Stock2-25Basic Operations2: Available : UnavailableNOTE•For instructions on loading paper, see the following sections:- Paper Draw
CHAPTER3-13Checking and Canceling a JobThis chapter describes how to check the counter, and how to use the System Monitor screen to confirm/cancel cop
Checking the Counter3-2Checking and Canceling a Job3Checking the CounterYou can check counter totals of copy, fax, and print jobs.1Press [Counter Chec
viiPrinting Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-47Activity Report . . . . . . .
Checking Job Status3-3Checking and Canceling a Job3Checking Job StatusWhen you press the System Monitor key, the job status display appears. You can c
Checking Job Status3-4Checking and Canceling a Job33Press [ ] or [ ] to scroll through the list of jobs.The current job is displayed first.4Press [Sto
Canceling a Job3-5Checking and Canceling a Job3Canceling a JobYou can cancel a job in two ways: using the Stop key and using the System Monitor screen
Canceling a Job3-6Checking and Canceling a Job3● If you press (Stop) after printing has started, or while a job stored in memory is being sent:❑Pres
Canceling a Job3-7Checking and Canceling a Job33Press [ ] or [ ] to scroll through the list of jobs.The current job is displayed first.NOTE•The messag
CHAPTER4-14Optional EquipmentThis chapter describes the uses of optional equipment, and their special functions.System Configuration . . . . . . . . .
System Configuration4-2Optional Equipment4System ConfigurationThis section provides you with illustrations of all the optional equipment that can be a
System Configuration4-3Optional Equipment4NOTE•Either the optional Platen Glass Type J or Feeder (DADF-P1) can be attached to the main unit.•The optio
System Configuration4-4Optional Equipment4Sample System ConfigurationsDifferent optional equipment can be attached to the machine to form various syst
System Configuration4-5Optional Equipment4System OptionsInstalling system related optional accessories enables you to expand the functionality of the
viiiAdjusting the Machine. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-35Print Quality and Density Improvem
System Configuration4-6Optional Equipment4Available Combination of OptionsThis table describes the optional equipment that is needed to use each funct
System Configuration4-7Optional Equipment4*1 When the optional Duplex Unit-A1 is installed, you can set to print received fax documents on both sides
Feeder (DADF-P1)4-8Optional Equipment4Feeder (DADF-P1)Originals placed in the feeder are automatically fed sheet by sheet to the scanning area. The fe
Feeder (DADF-P1)4-9Optional Equipment4Parts and Their Functionsa Feeder CoverOpen this cover to remove jammed originals.b Slide GuidesAdjust the slide
Platen Cover Type J4-10Optional Equipment4Platen Cover Type JThe Platen Cover Type J secures originals that are placed on the platen glass for copying
Finisher-U14-11Optional Equipment4Finisher-U1The Finisher-U1 is equipped with the following modes: Collate, Group, Offset, and Staple. (See "Fini
Finisher-U14-12Optional Equipment4Finishing ModesThe Finisher-U1 is equipped with the following finishing modes.CAUTION• Do not place anything other t
Finisher-U14-13Optional Equipment4 Staple ModeThe prints are automatically collated into sets arranged in page order and stapled. Prints are stapled
Finisher-U14-14Optional Equipment4CAUTIONDo not place your hand in the part of the tray where stapling is performed if a finisher is attached, as this
Inner 2 Way Tray-E14-15Optional Equipment4Inner 2 Way Tray-E1If you attach the Inner 2 Way Tray-E1 to the machine, prints can be delivered to both the
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